We want every MASTERME purchase to feel right. If you need to return or exchange an item, our simple process is designed to make things clear and convenient.
Eligible return requests should be submitted within 3 days of receiving your order.
Refund within 3 days
Once the return is approved and processed, the refund will be completed within 3 days.
Return
Refund
Exchange
How It Works
Follow these simple steps to request a return or exchange.
Contact MASTERME within 3 days of receiving your order. Share your order number and reason for the request.
Our team will review the product condition and verify whether the request meets the applicable return policy.
After approval and completion of the return process, the refund will be completed within 3 days.
Return Policy
Please review the following information before requesting a return.
01
Return requests must be submitted within 3 days of receiving the order.
The item should be unused and in its original condition.
Original tags, packaging and applicable accessories should be included where required.
Please contact MASTERME before sending any product back.
02
Refund within 3 days
After an approved return is received and processed.
Once your return request is approved and the returned item has been received and checked, MASTERME will process the refund within 3 days.
03
Requests submitted after the applicable 3-day return window.
Products showing signs of use, damage or alteration.
Items returned without required tags or applicable packaging.
04
Need a different size or available option? Contact our customer care team with your order details. Exchange requests are subject to product availability and the applicable return conditions.
Important Notice
Do not send a product to any address without first contacting MASTERME and receiving confirmation and return instructions from our customer care team.
Need Help?
Our customer care team is ready to help with your return or exchange request.